Frequently Asked Questions – FAQ

Frequently Asked Questions – FAQ

1. How can I purchase a product from the website?

It’s very simple!

  • Choose the product you like.

  • Select the quantity and specifications (like size or color, if available).

  • Add the product to your shopping cart.

  • Go to the checkout page, enter your personal information, and select your delivery and payment method.

  • After confirming the order, you’ll receive a confirmation message via email or WhatsApp.

2. Can I modify my order after placing it?

Yes, you can—within the first hour after placing the order. Just contact us quickly via WhatsApp or email before the order is shipped.


Shipping and Delivery

3. Do you deliver to all Moroccan cities?

Yes, we offer delivery to all Moroccan cities, from Tangier to Dakhla, through our shipping partners.

4. How long does delivery take?

  • In major cities (like Casablanca, Rabat, Marrakech): 1 to 3 business days.

  • Other cities: 2 to 5 days, depending on the location and logistical conditions.

5. Can I track my order?

Absolutely. After shipping, we’ll send you a tracking number along with the shipping company's link.

6. Can I pay on delivery?

Yes, this service is available within Morocco. Just choose “Cash on Delivery” during checkout.


Products and Supplements

7. Are the protein and supplement products authentic?

Yes, we work only with trusted and well-known suppliers in both the Moroccan and international markets. All our products are licensed and comply with health standards.

8. Can I use protein if I’m a beginner in fitness?

We always recommend consulting a coach or nutritionist, but in general, protein is considered a dietary supplement, not a medicine, and can be used moderately as needed.

9. Can I return supplements?

For health reasons, opened supplements cannot be returned. Please review our full return policy for more details.


Gym Booking

10. How can I book a training session at the gym?

  • Go to the “Booking” page on the website.

  • Choose the date and time that suit you.

  • Enter your personal information.

  • Choose your payment method and confirm the booking.

  • We will contact you to confirm the appointment and send the details.

11. Can I modify or cancel a booking?

Yes, as long as it's done at least 24 hours before the session. After that, no changes or refunds are possible.

12. Do you have certified trainers?

Yes, all our trainers hold recognized certifications and have experience in personal training, strength training, and sports nutrition.


Support and Customer Service

13. How can I contact you?

  • Via WhatsApp

  • Via email

  • Or through the “Contact Us” page on the website

14. Can I visit the store or gym in person?

Yes, if you're near the city where we’re located, we’d be happy to welcome you. Contact us to schedule a visit and get the address.

15. Do you offer special deals or discounts?

Yes! Follow us on social media and subscribe to our newsletter to receive the latest offers and discounts.


Additional Notes:

  • Prices include VAT (value-added tax).

  • Delivery charges are shown at checkout.

  • We’re always here to help—don’t hesitate to reach out for any inquiries.

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